Thanks for shopping at www.palaiseleganza.com. If you are not entirely satisfied with your purchase, we’re here to help.
You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. You must also write to us an email informing us of your intention to return the item. Use this email address: [email protected].
Please make sure you have attached the relevant receipts and any related documents. Your item must be in the original packaging. Your item needs to have the receipt as proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund. You will receive the credit within 30 days from the approval date.
You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are non refundable. The item should be brought to our head office at Kose Heights Building 1st floor in Hurlingham, Nairobi along Argwings Kodhek Road.
If you have any questions on how to return your item to us, please contact us on 0726800700 and through email address: [email protected].
Where ever you are within Kenya we can deliver your products to you.
We offer the best prices for high quality imported products which will not break the bank.
We make sure that our imported products are of high quality to international standards.
Our after sales service is committed to making your experience of our products a great one.
Nahashon MoitaleelThis is the best place to get recliner sofas. Good customer care, safe delivery and the best prices in the marketfred gisebeexcellentHon. Reagan orina momanyiIf I wanted any other furniture, I would still go here. Victor is something else, very helpful. They told me thanks, but no, thank you guys.Mugendi KariukiGreat customer care, prompt delivery, excellent communication. My recliner seats delivered home and assembled. Including carrying them upstairs which was a great gesture...id definitely highly recommendERICK OGOLLAQuality products,gret service and prompt delivery. The customer service is also top notch. Just got my recliner. They will always be my first choice. I highly recommend.wilbiegonGood customer care serviceNgumbau MutetiTimely delivery and best sofas in town. Thank you VictorSmooth TechExcellent customer service…Well done for the after sale services.victoria mbathaAmazing customer care, the furniture is the best.
